Upnex FAQ

The basics

What is Upnex?
Upnex reminds you before new episodes of the shows you follow air, so you never miss a premiere. Pick a show, choose when you want to hear about it, and Upnex sends a notification at the right time, in your own time zone.

Where does the show information come from?
From TVmaze, a community-run TV database. Air dates, episode names and posters are theirs. If something looks wrong, it can be corrected on TVmaze, and Upnex picks up the change within a few hours.

Is Upnex free?
Yes. The free plan tracks up to 2 shows, with reminders a day before and on air day. Upnex Pro removes the limit and adds custom reminder times and repeat reminders.

Which countries and languages?
The app is in Turkish and English. Air times are shown in your phone's time zone. Upnex is available in Turkey.

Reminders

When will I be reminded?
You choose per show:

By default, alerts cover every new episode. Turn on "Only season premieres" if you just want to know when a new season starts.

I didn't get a notification. Why?

  1. Notifications are off for Upnex. Check Settings → Notifications in the app, and your phone's system settings.
  2. Battery saving. Some Android phones pause apps in the background. Allow Upnex to run without restrictions in your phone's battery settings.
  3. The schedule changed. Networks move air dates, and Upnex follows TVmaze's schedule. A show without a confirmed date shows TBA and can't be reminded yet.
  4. You were signed out. Reminders go to phones signed in to your account.

Why do air times look different from the TV guide in my country?
Upnex shows the original broadcast time, converted to your time zone. A local channel or streaming service may release it at a different time.

What happens when a show ends?
When TVmaze marks a series as ended (the whole show, not just a season), Upnex removes its alert automatically and tells you once. On the free plan, that frees the slot for another show. A show between seasons stays tracked, and reminders resume when the next season gets a date.

Upnex Pro

What does Pro include?
Unlimited show alerts, custom reminder times (1 hour to 1 week before) and daily or weekly repeats until the air date. Everything in the free plan stays included.

How much is it?
There's a monthly and a yearly plan. Current prices and what's included are on the Pro page, in your local currency and including VAT.

How do I cancel?
In Google Play: Play Store → your profile → Payments & subscriptions → Subscriptions → Upnex.

Cancel at least 24 hours before the renewal date to avoid the next charge. Pro stays active until the end of the period you paid for. Deleting the app or your Upnex account does not cancel the subscription.

Can I get a refund?
Refunds are handled by Google Play under its policies and your consumer rights. Request one in Google Play.

I bought Pro on another phone. How do I get it back?
Sign in with the same Upnex account and the same Google account; Pro is restored automatically.

Account and privacy

Do I need an account?
You can browse shows without one. To set alerts you need an account (email or Google), so your alerts are saved and reminders reach your phone.

What data does Upnex keep?
Only what the service needs: your email, the shows you track and your reminder settings, and a push token so notifications reach your phone. Upnex has no ads and no tracking, and never sells data. Details are in the Privacy Policy.

How do I delete my account?
In the app: Settings → Account details → Delete account. This deletes your account, alerts and settings from our servers right away (encrypted backups roll over within 30 days). If you can't use the app, request deletion at WEBSITE/delete-account.

Can I get a copy of my data?
Yes. Email SUPPORT_EMAIL from the address on your account and we'll send it within 30 days.

Contact

Something's wrong, or I have an idea.
Email SUPPORT_EMAIL. We read every message.